Community

Involve the community and get involved – volunteer with the Rural Fire Service/State Emergency Service, employ locals where possible and procure locally to boost local economies

Ensure any investment in the community is what the community wants

Understand that engagement is a two-way process, be open to alternative views and listen as well as speak

Explain to stakeholders how their feedback will be used

Recognise the different communication needs and preferences of stakeholders and endeavour to meet these wherever possible

Have a representative of the project as the main point of contact for the community throughout the project to provide consistency and be available to meet face-to-face when requested

Staff community forums and other stakeholder meetings including with members of ACEREZ senior management

Consider our promises and deliver on them

Provide regular feedback on key deliverables to remain accountable to the community

Adhere to ACEREZ’s values

Talk transparently with community members and stakeholders

Be available in person to the community

Be easily contactable via the 1800 number and email

Provide informative, factual and transparent communication using simple language and in ways the community wants to receive it

Be inclusive and be sensitive to the community’s concerns

Be responsive and collaborate with Aboriginal and Torres Strait Islander groups to build understanding and share benefits

Understand and protect cultural heritage and community values

Learn from past experience, listen to feedback and regularly review and monitor our approach and be prepared to make changes to meet community needs and expectations